TERMS OF SERVICE
The present TOS is subject to the following Spanish laws: Law 7/1998, April 13, on General Terms of Service; General Law 26/1984, July 19, for the Defence of Consumers and Users; Royal Decree 1906/1999, December 17, on Telephonic and Electronic Contracting; Royal Legislative Decree 1/2007, November 16, consolidating the Recast Text of the General Law for the Defence of Consumers and Users and other complementary laws; General Law 15/1999, December 13, on Personal Data Protection; Law 7/1996, January 15, regulating the Retail Commerce; and Law 34/2002, July 11, on Information Society Services and Electronic Commerce.
COORDINADORA DE COLLES CASTELLERES DE CATALUNYA reserves the right to make, without notice, the modifications in the TOS that are considered advisable. These modifications may be published on the website, in any legally admissible way, and will be mandatory as long as they are on the website and they are not validly modified by other future changes.
Nonetheless, COORDINADORA DE COLLES DE CATALUNYA also reserves the right to apply, in specific cases, particular terms of service, that will govern in preference to the present TOS.
Users will be able to place an order once registered to this effect. Registered users can access their personal area by clicking on “Your Account”, where you can see or change your personal data, in order to find and remove the mistakes that there might be registered. Users can print the order confirmation as a purchase voucher, but it will not be valid in any case as an invoice. They will be able to download the invoice from their personal area once the payment is confirmed by your bank.
All the documents sent to customers use Spanish language.
COORDINADORA DE COLLES CASTELLERES DE CATALUNYA informs that the booking and purchasing process through the web page is detailed in the Purchasing Conditions (not translated into English; Spanish version: “Condiciones de compra”.
Users state being legally of age and having the needed juridical capacity to access the web and purchasing through it. In case of users under age, the onus is upon their parents or legal guardians.
Once the purchase is finished, users will see the confirmation of the order, which can be printed as a purchase voucher. Neither the order confirmation nor the purchase voucher are valid as an invoice.
COORDINADORA DE COLLES CASTELLERES DE CATALUNYA explicitly rejects to be subject to other conditions related to purchases by customers and users that are not stated in these TOS.
1. Product and prices offer
In compliance with the regulations in force, especially with the Law 34/2002, July 11, on Information Society and Electronic Commerce Services, COORDINADORA DE COLLES CASTELLERES DE CATALUNYA offers in its website information about all the products for sale, their features and prices. Products are offered in perfect condition, the same way that it is offered by the original producer. There might be slight variations in the final look of the product compared to the images shown.
COORDINADORA DE COLLES CASTELLERES DE CATALUNYA reserves the right to withdraw, replace or change the products offered in the website just by changing its content. The products offered in the website are subject to these TOS or to the particular terms of service that apply in each case. COORDINADORA DE COLLES CASTELLERES DE CATALUNYA has the power to stop offering, without notice and in any moment, the access to products.
2. Prices policy
All the prices shown in the website are expressed in euros and include VAT and all the taxes that may apply. However, these prices are not inclusive of the delivery expenses, which are detailed aside and must be accepted by the customer or user.
3. Delivery expenses
In order to know the delivery expenses, you must follow the steps to place an order on line and select the products you would like to buy. In the last step, once you write your complete address for the reception of the order, the online system calculates the delivery expenses.
The availability of all the products offered in this site may vary depending on the demand by users and costumers. Although the stock will update periodically, the ordered product could be sold out in that moment. If this happens, after consulting the supplier, you will receive an e-mail informing you about the delivery approximate day to fulfil the order.
5. Order delivery
The delivery period of our products depends on the destiny location. In the Iberian peninsula and the Balearic islands, it takes 48-72 hours in working days, once the payment confirmation is received. For other destinations, please consult. All deliveries must be certified through signature, and they are all guaranteed by the compulsory insurance stablished by the Spanish law.
Deliveries are always carried out only and exclusively on working days (Monday to Friday) to the indicated address in office working hours.
The costumer is responsible for verifying at the delivery that the received order is in perfect condition, before signing the delivery note. The order has to be rejected if any problem is noticed. The costumer has to inform www.castellsdecatalunya.com about that in the following 24 hours. The product cannot be altered in any way.
Credit cards: COORDINADORA DE COLLES CASTELLERES DE CATALUNYA accepts Visa and MasterCard card payment. Your order will be confirmed once the payment is authorized by your bank or cash.
www.castellsdecatalunya.com reserves the right to ask the user for complementary data to process your purchase. If an error or fraud is detected, www.castellsdecatalunya.com reserves the right to cancel the operation.
www.castellsdecatalunya.com guarantees that all the transactions it processes are 100% safe and that no extra items will be charged in your card. Our purchasing software is completely secure.
All the information you provide during the purchasing process is computerized according to the Spanish law in force. The data transmission takes place in a safe environment, on a secure line where information is encrypted, in order to block no authorized access.
8. Defective product
COORDINADORA DE COLLES CASTELLERES DE CATALUNYA, obeying the current regulations, accepts article returns within the following 7 working days from the reception. All the exchange and returns have to be informed to the www.castellsdecatalunya.com customer support service in writing through firstname.lastname@example.org. This step is essential whichever the reason of the return is.
We have complaint forms at customers’ disposal.
9. Right of Cancellation and Return Policy
The customer has the right to cancel the contract within the 7 following days from the reception of the merchandise, as long as the product has not been used, is in good state and is returned in the same conditions it was delivered and with the same original packaging. The customer assumes the logistic costs caused by this kind of return.
In case of returning an originally defective product, once we receive the product, another such product will be sent. The exchange will always be for the same item and reference. The customer will just be charged for the first delivery. COORDINADORA DE COLLES CASTELLERES DE CATALUNYA takes charge of the return transport and the new delivery. If you wish to change an article for another item, COORDINADORA DE COLLES CASTELLERES DE CATALUNYA will not assume the return expenses nor the new delivery.
If the return is because of a customer error while placing the order, COORDINADORA DE COLLES CASTELLERES DE CATALUNYA will request collecting the product in the customer’s address. The product must be packaged the same way that the customer received it and sent back in customer’s charge.
In case of returning a product not corresponding to the order, COORDINADORA DE COLLES CASTELLERES DE CATALUNYA will pay the collecting expenses for the wrong product and the delivery expenses for the requested product. COORDINADORA DE COLLES CASTELLERES DE CATALUNYA will request collecting the product in the customer’s address. The product must be packaged the same way that the customer received it. Either the refund or the delivery of any merchandise will be carried out once the item return, the packaging conditions and the accessories are confirmed.
In all cases, the refund is exactly the same as the original order price.
PARTICULAR TERMS FOR TICKETS PURCHASING
In case of buying tickets for a guided visit in a rehearsal, they will be confirmed once COORDINADORA DE COLLES CASTELLERES DE CATALUNYA sends the purchase voucher with all the details about the acquired services.
The payment, including all taxes, will be entirely made at the time of the purchase.
In case of cancellations, exchanges and/or modifications once the purchase is confirmed, they will just be accepted until 48 hours before the provision of the service. These exchanges or cancellations have to be informed to email@example.com, who will confirm and process the exchanges and cancellations.